Shipping & Delivery
WE SHIP WORLDWIDE
- Strikes (eg. postal strikes)
- Time of the Year (eg. Holiday Season)
- Large or Bulky items
- Shipping Provider Errors
If any of the above scenarios occur with your package, we promise to keep you well informed with as much information that is available to us.
To back up our commitment and promise to you, we will refund the cost of shipping (or give a partial refund if shipping was free) on any item that takes longer than the following time frames to arrive at your destination.
USA (Mainland): 40 days
USA (Other): 45 days
Canada: 40 days
Australia: 40 days
New Zealand: 40 days
UK: 45 days
Rest of the World: 60 days
We cannot guarantee that you will or will not be charged any custom taxes or duties. You are responsible for all applicable customs, duties and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country.
NOTE: On very rare occasions international shipping to some countries can take 4 - 6 weeks, or possibly longer for the slow-to-ship countries listed below.
We are NOT responsible for any delays caused by destination country's customs clearance processes. Shipping to certain countries may require additional shipping fees due to the geographical location.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.
By placing an order with Trendsfully & Co., you are responsible for the cost of return shipping back to Trendsfully & Co. Please refer to our international returns / refund policy for further information on how to return your packages.
We always try our best to estimate the shipping time and communicate with complete transparency with our customers, but sometimes unforeseen problems occur.
We thank you for your understanding and hope you love your product from Trendsfully & Co.